Posted by Nathan on June 26, 2004 at 04:52:00:
In Reply to: internet posted by eddie on June 24, 2004 at 10:22:54:
And I thought that service and support was bad in Poland. Just be prepared for the worst. When they say it will take a week, it will take a month. When they say they'll be back, they won't be back until you threaten them. Nothing can get done over the telephone, you need to show up in person, and even then be prepared to wait and get frustrated. Ukraine is Poland 10-15 years ago. You should also be prepared to make bribes for what you want done. A few years ago in Poland, you couldn't even get a telephone without a bribe. Oh, and be prepared to go to several different places to get all the appropriate beaurocratic stamps.
Last August, my landlord (who is Polish) went to the telephone company to ask that a line be installed in my flat. They said it would take four to six weeks. Six weeks later, they said to wait another two to four weeks. In fact, this went on until FOUR MONTHS later they finally came. They were here for 15 minutes. this was two days before I went on holiday in December. Imagine if I was away, it probably would have never gotten done. Oh yeah, and I finally received my first phone bill in May, for the first FIVE MONTHS.
The internet was a little better because it is a private company actually interested in making money. This doesn't mean they care about you, but they will come a little quicker. This, for me, took two months. It probably would have taken two or three weeks had we not technical problems.
Finally, the mobile phone. This took a couple of hours. Go to a reputable company with English speakers, or bring a translating friend.
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