Posted by Tamara on August 26, 2000 at 05:06:46:
In Reply to: Re: Ukraine is not home posted by Natasha on August 24, 2000 at 23:23:54:
There are always three sides to a story, the opposing sides, and then what really happened.
Sounds like there was a real lack of communication here.
The Wilbourns didn't like their bus trip because it was bumpy and slow and they had to pee in the bushes.
As anyone who has been on the road in the Ukraine knows, you have to pee in the bushes. No fancy rest stops there. It's kind of freaky the first time, but, actually, one gets used to it, and it's far more pleasant than the local bathroom facilities. I rather like having a weewee in the forest there, as it's not something that I would do at home. Enough about that.
I haven't seen any fancy coaches on the road in the Ukraine, at least, not the type that one sees in North America or Europe,those streamlined ones with the cool paint jobs and dark windows that insulate you from the distasteful surroundings, so I'm not sure what they were expecting as far as a vehicle was concerned.Maybe RJ's Tours should have a photo of the bus or something.
People that sign up for a tour of the Ukraine are brave, in a way, as they know they're going to someplace very unfamiliar. For sure, they shouldn't expect it to be like home. It's true that some people should just go to Hawaii,but, I think that some are used to tours of western Europe, where the standards are closer to those at home.
I think the issues here are about responsibility and caring.
The Wilbourns should understand that, in some parts of the world, even the best laid plans may go awry, and RJ's Tours should be more compassionate towards people that are uncomfortable during a tour.
I've worked in customer service in the past, and I know that there are people that are "fussy and obnoxious", as you describe them, Mr.Tomkins, but they have undertaken a great adventure in your care.
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