Posted by Hans on October 11, 2001 at 15:16:16:
One of the means off communication I have is an SMS message to my friend. very useful as she can not acces the Internet very easily at the moment and phonecalls are expensive.
At a certain moment it appeared that I could SMS her and she tried to respond but no message reached my phone. After getting some info about the situation it appeared that UMC, Kyivstar and Gold Telecom (name correct?) have not signed international agreements about SMS services.
I have a contract with the Dutch company Libertel/Vodafone and they pay UMC for my SMS messages. However UMC having not signed a contract does not pay to Libertel.
The bad side of this is that they DO accept the messages but DO NOT pass them on. The must R.I.P somewhere on some server. Aaarggh! If UMC had told my friend that (temporarily) this service was not available then we would not have tried so hard and it would not have cost us several calls from The Netherlands to Ukraine and v.v.
Hereunder you find the text of the emaul I have send to UMC.
I am experiencing great difficulties with recieving SMS messages from my girlfriend in Uktaine. Actually it are not difficulties but I never recieve any SMS message although she sends them.
I can send SMS messages to her and she recieves them
I have called my Service Provider in The Netherlands, that is Libertel/Vodafone. To our great surprise and annoyment we were told that UMC had NOT signed a contract yet about roaming concerning SMS messages. That was the reason that my SMS-messages to The Netherlands never arrived.
Also to our surprise you advertise on your website the Dutch company Libertel as a roaming partner! This is very strange as our personal practice shows otherwise. Indeed I can send SMS messages to my friend and they are send, her mesages never arrived. So they must be somewhere somewhere on a computerserver SOMEWHERE! This is not such a good idea, don't you think. i do not know what you think that a roaming partner is, but at the moment you indeed seem to have no contract signed with Libertel/Vodafone as far as SMS messages are concerned.
Therefore I have the following questions
1. From which date on can my friend send SMS messages from Ukraine to me in The Netherlands
2. is it correct that at this moment of writing there is actually NO roaming contract signed between UMC and Libertel/Vodafone about SMS messages?
3. If ther is no contract as questioned under 2, why didn't UMC inform my friend about? As a paying customer it seems to me that she had the right to be informed if a service is not available, isn't it.
4. She has send SMS messages in good faith and you have apparently accepted them. Where are they now?
5. Will I recieve in the future the messages that she has send to me? I hereby state that they are of course of no use to us anymore because they arrive far to late!
6. She has send messages and you have accepted them, but they did not arrive at their destination, are you going to bill my friend for that? If you want to make her pay for this, I take this opportinity to protest against beforehand. It seems not reasonble to pay for services not rendered. I hope that you can understand our position in this
7. I have send messages in good faith and you have accepted them for transference to the intended person. They have not arrived. How are you going to compensate for this lack of service. Moreover we had to make costly phonecalls between The Netherlands and Ukraine to find out what really was the matter.
8. I request friendly to send me as quickly as possible an answer explaining this whole situation, because at the moment we are not really satisfied with your services.
I am writing this messag as my friend has great dificulty accesing the internet because of the bad phonelines, but she will be in contact with you forthwith.
At the moment the phone;lines are not really top quality in Ukraine and going on the internet is also a real problem for her at the moment. The SMS messages are a great way for us to communicate, that is if it works and at the moment it does not work from your side!
Hans, Amsterdam, Netherlands"
If anybody else uses SMS messages to keep in contact may be warned about this. if anybody knows the president of UMC, let him please eamil this man, so that he whips out his expensive fountain pen to sign the contract. After all they are doing very well there in Ukraine with this business, otherwise UMC couldn't afford theis very expensive Hummer isn't it.
Humbly I request some help. if some of our "boarders" could also mail UMC about this problem, maybe that cou;d help a little bit, not only me but also a lot of other people as SMS is pretty big here in Europe.
Many Thanks in Advance for any Assistance and Support!
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